Incidents and maintenance reported on status page for Fieldguide https://status.fieldguide.io/ https://d1lppblt9t2x15.cloudfront.net/logos/98d674dd78f58a5790b91b1c98b6954d.png https://status.fieldguide.io/ en https://status.fieldguide.io/incident/1063153 Mon, 14 Sep 2026 18:00:00 -0000 https://status.fieldguide.io/incident/1063153#5defe36156de65c90338475a05d1206620d30d510d9fdce435b4fcac87fcbbf3 Incident Document processing has returned to normal. We're continuing to monitor as our queue finishes processing our backlog. https://status.fieldguide.io/incident/1063153 Mon, 14 Sep 2026 16:30:00 -0000 https://status.fieldguide.io/incident/1063153#acc0643c09fb2f0202b2cfd1ae98c805823517a9db3e20cd9d144abb7abf8917 Incident We're investigating issues with document processing that are resulting in delayed content extraction. Our team is investigating this and will provide updates. https://status.fieldguide.io/maintenance/1054654 Mon, 07 Sep 2026 03:13:00 -0000 https://status.fieldguide.io/incident/1054654#e37deb2ce346be7c1cf30b64d4bf273a48dc055c8d6445d2abd4020171a47cf4 Maintenance Our team is performing a routine system upgrade on Friday, September 11, 2026 from 8:00 PM to 12:00 AM eastern time. Fieldguide will be unavailable during parts of this window.​ Thank you for your patience while we complete this work. https://status.fieldguide.io/incident/1049572 Thu, 03 Sep 2026 22:20:00 -0000 https://status.fieldguide.io/incident/1049572#e1e2ce81aaed04bd19c276803fbb732c9e67ea84c6db40e6b00e98c6d7f7effb Incident We're seeing AWS recover. Our team is continuing to monitor this event. https://status.fieldguide.io/incident/1049572 Thu, 03 Sep 2026 21:55:00 -0000 https://status.fieldguide.io/incident/1049572#79d4ae4694b074680ac61f2f0d8ed61eb336535799c69277df26bd6f228e6fe7 Incident Amazon Web Services (AWS) is reporting degraded performance. Due to this, we're seeing higher than normal errors rates for some services. Our team is monitoring this situation and coordinating with AWS. https://status.fieldguide.io/incident/1035832 Thu, 27 Aug 2026 10:48:00 -0000 https://status.fieldguide.io/incident/1035832#94885d75cac884cb3aed8c90faebc7e80e07d491c15c48ffd3d7adbaccc3ea59 Incident The identity provider issues have resolved. We're continuing to monitor this issue. https://status.fieldguide.io/incident/1035832 Thu, 27 Aug 2026 10:28:00 -0000 https://status.fieldguide.io/incident/1035832#cc4997c3d76dfc4c67085c91c9b6e0a81d2201c294e02abab67d5e94cd9be1d5 Incident We are monitoring an issue with our identity service provider, Auth0/Okta, which is causing errors when logging in with an SSO provider. Users may need to clear cache and cookies and retry logins. https://status.fieldguide.io/incident/970539 Mon, 20 Jul 2026 17:54:00 -0000 https://status.fieldguide.io/incident/970539#96619b70826730886ee74f302bba47431e1cabf1106cc9ece9f4338d8004a3bc Incident We're continuing to monitor this incident, but are seeing services recover. https://status.fieldguide.io/incident/970539 Mon, 20 Jul 2026 17:45:00 -0000 https://status.fieldguide.io/incident/970539#5cb8ce164ee888312713fc525fc73959f5e93a4583db8a92ac07ff2628900f61 Incident Our team is investigating reports of degraded performance. https://status.fieldguide.io/incident/928079 Thu, 18 Jun 2026 20:39:00 -0000 https://status.fieldguide.io/incident/928079#b703a545104cf41084632c4ae58ed268eb52cd3971f0cee8fe115f0bbde5a374 Incident This incident is resolved. https://status.fieldguide.io/incident/928079 Thu, 18 Jun 2026 19:28:00 -0000 https://status.fieldguide.io/incident/928079#e443fc920d4fb073dea7d0d53d7101c09833425decebd971e60903288b4d1b40 Incident Our team is looking into availability issues impacting AI Chat and Insights. https://status.fieldguide.io/incident/878763 Fri, 24 Apr 2026 07:42:00 -0000 https://status.fieldguide.io/incident/878763#44eb042bfbee49c66d451c64d1f0db492667eb909552f29585f86ff82b0f2f77 Incident Our team is looking into this issue. This incident has been resolved. https://status.fieldguide.io/incident/770349 Wed, 19 Nov 2025 16:54:00 -0000 https://status.fieldguide.io/incident/770349#5db9b45d9198a512db1abeb11b70a98f53c8da0eb53b922a6fae5061de0b0448 Incident This issue is resolved. https://status.fieldguide.io/incident/770349 Wed, 19 Nov 2025 16:53:00 -0000 https://status.fieldguide.io/incident/770349#560982f31b705584934d4f2e891f2c9a6097c7d0a79c0d446f2c85412982a1df Incident Our team is aware of an issue impacting viewing and downloading documents and working to fix it. This issue is resolved. https://status.fieldguide.io/incident/769010 Tue, 18 Nov 2025 14:47:00 -0000 https://status.fieldguide.io/incident/769010#88947a8f2f4c68a8800ffa8cfef6ee7f0ac9a30358b1f019ad0461f6570e6a29 Incident Cloudflare has recovered and we are seeing services return to a normal level. Out team will continue to monitor this. We appreciate your patience during this incident. https://status.fieldguide.io/incident/769010 Tue, 18 Nov 2025 13:17:00 -0000 https://status.fieldguide.io/incident/769010#a391d6a40baaceb7ea592340577e6ded44aed454821afe36f1b0993174930dbe Incident A Cloudflare DNS outage is currently causing elevated errors in some geographic regions. Cloudflare is currently working to restore services. Due to this, some users may be unable to access Fieldguide. Our team is continuing to monitor this incident. This issue is all clear. https://status.fieldguide.io/incident/766695 Sun, 16 Nov 2025 20:20:00 -0000 https://status.fieldguide.io/incident/766695#bb1da53dec4b1ef6861606bf9ae508286f7dd663fd0db774ab39330f06a52b24 Incident We are seeing auth services return to normal. Thank you for your patience during this window of time! https://status.fieldguide.io/incident/766695 Sun, 16 Nov 2025 20:06:00 -0000 https://status.fieldguide.io/incident/766695#644bdfc7cac700109db150a30842f0007f3f60651760925f651ea2a459cc9b16 Incident We are currently seeing elevated errors from our authentication layer provider. This may result in errors on login. This incident is resolved. https://status.fieldguide.io/maintenance/731593 Wed, 24 Sep 2025 21:41:58 -0000 https://status.fieldguide.io/incident/731593#d0ad7772c22a60b26608f08bab068f6d559f90d1df73c425e79fc76c02265063 Maintenance Our team is performing a routine system upgrade on from October 1, 2025 9:00 pm EDT to October 2, 2025 3:00 am. While we do not expect any impact to your usage of Fieldguide during this window, there may be periods of increased error rates. https://status.fieldguide.io/maintenance/616332 Tue, 08 Jul 2025 19:49:50 -0000 https://status.fieldguide.io/incident/616332#8895d61ff15066e9c48f3f6e6ee9f57602b3bfcf5501505e628b0150f428bb88 Maintenance Our team will be performing a scheduled system upgrade on July 16, 2025, from 7:00 PM to 8:00 PM Pacific Time. During this time, Fieldguide will remain up but some increase in latency may occur. We recommend planning accordingly and appreciate your understanding as we work to improve your experience. https://status.fieldguide.io/maintenance/609694 Thu, 26 Jun 2025 10:00:42 -0000 https://status.fieldguide.io/incident/609694#388bb10c7a7e8cd110d44e88e8a0c55a6cfb0eb347eeed03b4c68a3e2d429f9f Maintenance Our team is performing a routine system upgrade on June 27th, 2025 from 6 a.m. Eastern to 7 a.m. Eastern. While we do not expect any impact to your usage of Fieldguide during this window, there may be a period of increased error rates when opening Microsoft 365 files on the desktop. https://status.fieldguide.io/incident/601927 Thu, 12 Jun 2025 21:18:00 -0000 https://status.fieldguide.io/incident/601927#fa1d66a67eda790c204e557b4e2eb0859fac878f42c40796eb68497a21b087f7 Incident The incident affecting Insights has been resolved. https://status.fieldguide.io/incident/601927 Thu, 12 Jun 2025 18:58:00 -0000 https://status.fieldguide.io/incident/601927#5e5456e4a1063aeef952dc3656ae65ef432181737e8ce87a70bb673c12c41955 Incident We're currently experiencing an issue with the Fieldguide Insights feature due to an outage with one of our upstream providers. All other parts of the Fieldguide platform remain fully operational. https://status.fieldguide.io/incident/600238 Wed, 11 Jun 2025 13:17:00 -0000 https://status.fieldguide.io/incident/600238#37e946554cdd3d1a95c4c684b877124bd93b2835ed53d86dc8a482e7968cd997 Incident This incident was resolved at approximately 20:00 ET on June 10th. https://status.fieldguide.io/incident/600238 Tue, 10 Jun 2025 18:27:00 -0000 https://status.fieldguide.io/incident/600238#4a5fe2796ded87f405849750f5ef3f96fef8f9d3d73a56185f0c16d0c0c15435 Incident We're currently experiencing an issue with the Fieldguide Insights feature due to an outage with one of our upstream providers. All other parts of the Fieldguide platform remain fully operational. https://status.fieldguide.io/maintenance/599609 Mon, 09 Jun 2025 17:02:48 -0000 https://status.fieldguide.io/incident/599609#8a54585b4ef6549dc33d67bf438be5e0c71442e4208d317916331e19d452df0d Maintenance Our team is performing a routine system upgrade on June 11th, 2025 from 6 a.m. Eastern to 7 a.m. Eastern. While we do not expect any impact to your usage of Fieldguide during this window, there may be a period of increased error rates when opening Microsoft 365 files on the desktop. https://status.fieldguide.io/maintenance/542138 Tue, 08 Apr 2025 22:18:02 -0000 https://status.fieldguide.io/incident/542138#c95e9d910e372e3f655057357ebc0ab862ece328e2b4eb4711a3f4284d801281 Maintenance Our team is performing a routine system upgrade on Wednesday April 16, 2025, from 8:00 PM EDT to 9:30 PM EDT. While we do not expect any impact to your usage of Fieldguide during this window, there may be periods of increased error rates. https://status.fieldguide.io/maintenance/539518 Thu, 03 Apr 2025 20:40:45 -0000 https://status.fieldguide.io/incident/539518#9e237b200908b494ebf410917fe5c35f24277f72f9298a97a75d5e1bde1ab308 Maintenance Our team is performing a routine system upgrade on Monday, April 7, 2025 from 8:00 PM EDT to 9:30 PM EDT. While we do not expect any impact to your usage of Fieldguide during this window, there may be periods of increased error rates. https://status.fieldguide.io/incident/534390 Tue, 25 Mar 2025 20:37:00 -0000 https://status.fieldguide.io/incident/534390#6b9e77b15e28ef7c1fc9fb4581801e2b3b1a96bb38fde4741f660cd76bd937b2 Incident This is resolved. https://status.fieldguide.io/incident/534431 Tue, 25 Mar 2025 19:23:00 -0000 https://status.fieldguide.io/incident/534431#57c4a89e61f670fcc1c61e2b49f0bc410832cd30ea81c91dd448bd92961eb5ec Incident Service has been restored by our vendor and functionality in our Canadian region has been restored. https://status.fieldguide.io/incident/534431 Tue, 25 Mar 2025 18:30:00 -0000 https://status.fieldguide.io/incident/534431#a83db6cb69048c6a193a71b657e6dfb5d79ae4dc2ecd1115e88b3f6e2e85d640 Incident Impacted users may experience errors when attempting to load the application. We have identified the root cause as an issue with our identification vendor and are working to mitigate the impact. https://status.fieldguide.io/incident/534390 Tue, 25 Mar 2025 17:43:00 -0000 https://status.fieldguide.io/incident/534390#05cf1ac7c4686147eaf57b6ed167d299a47e7095a3fcf3caded43b7cf70708aa Incident We’re monitoring an ongoing issue with an AI provider, impacting the performance of AI powered features. You may notice slower response times when using these features. We will provide updates as they become available. Thank you! https://status.fieldguide.io/maintenance/525979 Mon, 10 Mar 2025 21:22:20 -0000 https://status.fieldguide.io/incident/525979#56a2124a693d68f1d44bd0a2fb50674da3afae8cb8443c270997e6a8c814a5a2 Maintenance Our team is performing a routine system upgrade on March 13, 2025 from 8:00 PM EDT to 9:00 PM EDT. While we do not expect any impact to your usage of Fieldguide during this window, there may be periods of increased error rates. https://status.fieldguide.io/maintenance/521744 Mon, 03 Mar 2025 05:55:37 -0000 https://status.fieldguide.io/incident/521744#0ffbfdd3f0e6c5ba827b4f270e7bea56626a02319ff137bee3f5e1b6c378a715 Maintenance Our team is performing a routine system upgrade on Saturday, March 8th 2025 between 11:00AM EST and 3:00PM EST. We do not anticipate an impact to your usage of Fieldguide during this window. https://status.fieldguide.io/incident/507871 Wed, 05 Feb 2025 16:30:00 -0000 https://status.fieldguide.io/incident/507871#1db6416c76d50151b6102258332c3892a989af4628abe62a13278efe8a353a63 Incident This incident has been resolved. https://status.fieldguide.io/incident/507871 Wed, 05 Feb 2025 15:30:00 -0000 https://status.fieldguide.io/incident/507871#b5ff1c706ebf817769b0d677e415606ee16c5b6f679cfbab43d86f2d05735422 Incident We're currently monitoring sporadic performance and availability issues with our DNS provider, Cloudflare, impacting a small percentage of overall traffic. Due to this, users may encounter sporadic issues when loading the Fieldguide application. https://status.fieldguide.io/incident/465396 Tue, 03 Dec 2024 20:17:00 -0000 https://status.fieldguide.io/incident/465396#b178bfb8753ec8cc300d0d32946378ba937b2a7b91307da3dc49041281103c81 Incident Degraded performance on the Fieldguide application. This incident has resolved, but we are continuing to monitor. https://status.fieldguide.io/incident/465396 Thu, 21 Nov 2024 15:28:00 -0000 https://status.fieldguide.io/incident/465396#303f6205bcfc3fccd34fe64035e519a6be764eab01b20264aa214e58b2cd9558 Incident We are seeing a return to normal traffic, but will continue to monitor. https://status.fieldguide.io/incident/465396 Thu, 21 Nov 2024 15:19:00 -0000 https://status.fieldguide.io/incident/465396#54de5de46459c7bc23d4920515d6c4ddfd333d0cffffb70654061c2b8f334d1c Incident Intermittent slow load times https://status.fieldguide.io/incident/448319 Mon, 21 Oct 2024 19:39:00 -0000 https://status.fieldguide.io/incident/448319#d05352d422b9b82450c58fe25eacf0f0f9389a5aa2522811815676a00b476024 Incident We have identified the root cause and are seeing normalized error rates on our US application. We are continuing to monitor the site. https://status.fieldguide.io/incident/448319 Mon, 21 Oct 2024 19:22:00 -0000 https://status.fieldguide.io/incident/448319#621fb419eddd7df213e9c1fbb46331abe632c1402050239c5cebbd5165d68904 Incident We are investigating reports of elevated error rates on our US site. https://status.fieldguide.io/incident/446853 Fri, 18 Oct 2024 14:52:00 -0000 https://status.fieldguide.io/incident/446853#a7c62e492f7f21c1c0ea8e35012e278b3519afa1cc98de052ce9ad250bc60bcb Incident The fix has been verified and our telemetry is showing normal operations of our export, bulk download, and report generation features. https://status.fieldguide.io/incident/446853 Fri, 18 Oct 2024 14:40:00 -0000 https://status.fieldguide.io/incident/446853#f5b52d0af55c2d350e858962a79b00b9c1fddaac035d2907f4c438205f427c9d Incident We have identified the root cause and are shipping a fix to mitigate the elevated error rates on bulk download, exports, and report generation. https://status.fieldguide.io/incident/446853 Fri, 18 Oct 2024 13:58:00 -0000 https://status.fieldguide.io/incident/446853#9cc3695268c55700dfee782df62067054ad3d76989c5ad24ea5649bfb56138ba Incident Fieldguide is experiencing an increased error rate with exports and bulk downloads in our US site. Our team is working on triage and mitigation now. https://status.fieldguide.io/maintenance/439370 Fri, 04 Oct 2024 16:42:30 -0000 https://status.fieldguide.io/incident/439370#b2713d1ac240c52220ecfdb0b1d90490ee144c72668ce6123356ccf169565759 Maintenance Fieldguide will be conducting routine data platform maintenance on October 19th, 2024, from 7:00 AM to 8:00 AM PDT. While we do not anticipate any service disruptions, you may experience brief periods of slower application performance during this one hour window. https://status.fieldguide.io/incident/430061 Mon, 16 Sep 2024 16:40:00 -0000 https://status.fieldguide.io/incident/430061#732350311d0245add6117d785d9b7093c4fa390295cc75e88c6f2bacd0b53d37 Incident Our team is seeing services operate normally. We're continuing to monitor this event. https://status.fieldguide.io/incident/430061 Mon, 16 Sep 2024 16:19:00 -0000 https://status.fieldguide.io/incident/430061#14002bbf21d8313e6ba3dccf66a2d4411af68ac0518be23e706b2ddbcf0eebc0 Incident We're currently investigating slow performance and intermittent availability issues of the Fieldguide application. Our team is reviewing and will update this page. https://status.fieldguide.io/maintenance/427713 Wed, 11 Sep 2024 15:15:20 -0000 https://status.fieldguide.io/incident/427713#354d739d96c084b039f75f03dfacbaaca85aa103869c6658f5403e43950d2821 Maintenance During the window of 09:00 AM ET to 01:00 PM ET on Saturday, September 21, 2024, Fieldguide will be performing routine maintenance to our core data platform. During this maintenance window, there will be periods where Fieldguide is inaccessible. https://status.fieldguide.io/incident/424116 Wed, 04 Sep 2024 13:39:00 -0000 https://status.fieldguide.io/incident/424116#a7c92556ad64cc8fc0f279d1cb22cf2977d0381366507cd7d90d124cdf6965db Incident Our authentication vendor experienced degraded performance which caused authentication issues for a small subset of users in the Fieldguide platform. They have fully recovered and our telemetry indicates a full return of service. https://status.fieldguide.io/incident/424116 Wed, 04 Sep 2024 13:23:00 -0000 https://status.fieldguide.io/incident/424116#43aebe83b248f668c450341a65164df5625ac59d3757384b256c7fc918f36563 Incident We are investigating slow or intermittent user authentication issues for some users https://status.fieldguide.io/incident/398525 Mon, 15 Jul 2024 18:47:00 -0000 https://status.fieldguide.io/incident/398525#f935b987aacf6ee45d969121ca8106f4c95e29fe2e46c56f09464fdce7388d1a Incident This incident has been resolved. https://status.fieldguide.io/incident/398525 Mon, 15 Jul 2024 18:36:00 -0000 https://status.fieldguide.io/incident/398525#ea51e52e91b8442ab64e83eeeda236eccaa4e0453a096957cdacb2383c79a465 Incident We are currently investigating degraded performance on the Fieldguide application. Our team is looking into this and will share updates as soon as possible. https://status.fieldguide.io/maintenance/385556 Mon, 17 Jun 2024 16:26:00 -0000 https://status.fieldguide.io/incident/385556#86013f8b9b009d17fbc6c97b327cff880f5004f62334598ceb942ce085b00058 Maintenance Our content delivery vendor will be performing maintenance on June 19, 2024, from 01:30 AM - 01:50 AM eastern time. During periods of time in this window, Report Generation and API-based file uploads may be unavailable. https://status.fieldguide.io/incident/356850 Wed, 17 Apr 2024 15:30:00 -0000 https://status.fieldguide.io/incident/356850#f9916a818fed82f8a09531c57e066ac6e95b72d54b5a976eba642cf7cf8b2b6c Incident This vendor has completed a rollback and restored service. Authentication to Fieldguide is operating as expected. You may need to log back into the platform if you were logged out during the incident. https://status.fieldguide.io/incident/356850 Wed, 17 Apr 2024 15:25:00 -0000 https://status.fieldguide.io/incident/356850#4e57d517464b43dd1cb3c2d60f1513bd6f9f0f3cff4f7019a2f262e4fa19c497 Incident A third party vendor for authentication is experiencing degraded service and some users may be unable to log in at the moment. We are working with the vendor. https://status.fieldguide.io/incident/356850 Wed, 17 Apr 2024 15:19:00 -0000 https://status.fieldguide.io/incident/356850#a6df4b86f3216579701a8cc20a5af5305f49daf85e81f77e19079bbaa1b4c236 Incident A third party vendor for authentication (Okta/Auth0) is experiencing degraded performance, resulting in some users experiencing log in issues. We are working with the vendor to restore service. https://status.fieldguide.io/incident/350498 Thu, 04 Apr 2024 01:02:00 -0000 https://status.fieldguide.io/incident/350498#66089b6072345a5fc3cbb5f6017c628d8122bfde70fe7d042a435542efd616d7 Incident Services are working as expected. This incident been resolved. https://status.fieldguide.io/incident/350498 Thu, 04 Apr 2024 00:07:00 -0000 https://status.fieldguide.io/incident/350498#5af5ff002ce7683b8af36c02f37dafffc6a1e3beb458e82c60815dd9bf59ea29 Incident We are looking into issues with our File Sync Service provider. https://status.fieldguide.io/maintenance/345797 Mon, 25 Mar 2024 14:11:25 -0000 https://status.fieldguide.io/incident/345797#935a57dd91c874221ccaf41ba7c82abf9aef78c2f65a9ac8fc928da6d71fecd7 Maintenance Our team is performing a routine system upgrade on Saturday, March 30th 2024 between 11:00AM EDT and 2:00PM EDT. We do not expect any impact to your usage of Fieldguide during this window. https://status.fieldguide.io/maintenance/340415 Wed, 13 Mar 2024 18:33:28 -0000 https://status.fieldguide.io/incident/340415#8ef92a1db95db3e33e3b4c3c66ced56a345a574d0f90f7ffda3bc9de53c23ba9 Maintenance Our team is performing a routine system upgrade on 3/18/2024 from 9:00pm Eastern to 10:00pm Eastern. There may be a short period of elevated error rates around login during this time. https://status.fieldguide.io/maintenance/339309 Mon, 11 Mar 2024 14:59:41 -0000 https://status.fieldguide.io/incident/339309#1a81d950d6214eef1b833c60c64827ab5cc7febf8498e647e77d2acb9f959f91 Maintenance Our team is performing a routine system upgrade on Saturday, March 16th 2024 between 11:00AM EDT and 2:00PM EDT. We do not expect any impact to your usage of Fieldguide during this window.